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Create My Invite

Refund Policy

Last updated: October 18, 2026

This policy explains when you can get a refund for a purchase on Create My Invite. Payments are processed by Dodo Payments, our merchant of record, so Dodo Payments appears as the seller on your receipt and card statement.

1. What you pay for

Designing, saving, and privately previewing invitation drafts is free, with every design. Publishing an invitation is a one-time payment of $9USD for that event. There is no subscription and no renewal.

2. Purchases are final once published

Because you can build and preview your invitation free before you pay, and your payment publishes it immediately, a purchase is complete and final once your invitation is published. By paying, you ask us to start the service right away and acknowledge that you lose any right to cancel once it has been provided, where the law allows this.

3. When we do refund

We will refund your payment in full if:

  • You were charged more than once for the same event.
  • You were charged in error or without your authorization.
  • Your invitation cannot be published or shown to guests because of a problem on our side, and we cannot fix it within 7 days of you reporting it.
  • A refund is required by the consumer law that applies to you.

4. How to request a refund

Email hello@createmyinvite.com within 14 days of your purchase with the email address on your account, the event name, and what went wrong. We reply within 3 business days. Approved refunds go back to your original payment method through Dodo Payments, and your bank may take 5 to 10 business days to show them.

5. What happens after a refund

A refund removes the paid access for that event and returns the invitation to a private draft, so guests can no longer open it. Your draft, guest list, and RSVPs are kept, and you can publish again later with a new payment.

6. Disputes

If something is wrong with a charge, please contact us first. We can usually resolve it faster than a card dispute. If a dispute is decided against the purchase, paid access for that event is removed in the same way as a refund.

7. Contact

Questions about a payment or this policy:
hello@createmyinvite.com